HP ENVY 360 Hinge

[Arin_K]

My brother gifted me an HP ENVY x360 Convertible when I started college. Recently, the right hinge failed causing part of the screen's internals to be stuck in the closed position. When attempting to contact HP support I wasn't able to find a way to get in touch with a representative directly. I was told by Micro Center that it would cost 500$+ to attempt a repair, and even then there were no guarantees they would be able to fix it.

I always keep the laptop in a protective carrying case to prevent damages. The laptop has not been dropped or otherwise mistreated in any way, and it had been in perfect working order until the hinge stuck.

[Irwin6]

Hi @Arin_K,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

It seems like an issue with the laptop hardware and I apologize for any inconvenience this may have caused. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support