HP ENVY 360 bending metal case

[420fresh]

Hello. I haven't even had this HP ENVY 360 for one school year and it's breaking from standard use. I purchased this a year ago and noticed slight bending in the case for a while (right-hand corner.) Initially, it was so small I thought I'd get on with my life. Now there is a large dent in the center of my case and the casing is starting to separate from the display. This is clearly a result of poor design with the 360 feature, and had I known it would break my expensive laptop within a year I wouldn't have even considered it. Unfortunately it looks like my warranty expired a few days ago so now I feel SOL and very unhappy with the product. I would like to speak with someone about repairs or other options because I did not plan to purchase a laptop with a lifetime that ends immediately after the warranty. And I certainly had no clue that buying the touchscreen/360 laptop would severely decrease it's lifetime due to manufacturing flaws. For the few hundred dollars I spent, I was hoping to at least get 3 years from this. Now I am scared to even open/close it anymore. I am severely unsatisfied and I am hoping there is a compromise that isn't just me paying more money because I already feel I have wasted my time and funds with a device that is functionally flawed. The dent

[Echo_Lake]

@420fresh

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, 

It sounds like hardware related issue with the Casing assembly and to fix this issue, your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options to diagnose the computer physically. ​​​​HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.