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‎08-12-2025 11:55 AM

HP Recommended

The left hinge on my HP Envy 360 Convertible, something inside has snapped and caused the screen to lift away from the back. The laptop does not open and close properly and I am worried about damaging the screen. There's something loose inside the screen.

 

I cannot find any phone numbers to call support in the UK, to get this fixed.

 

This is clearly a known problem to HP. How do I get this repaired in the UK?

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1 REPLY 1

‎08-14-2025 03:50 AM

HP Recommended

Hi @Joanne_L 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

 

Hardware requests are best addressed over the phone with our dedicated support team for your region. 

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

I am an HP Employee.
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