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‎06-10-2019 12:02 PM

HP Recommended
Product: HP ENVY BANG AND OLUFSEN
Operating System: Microsoft Windows 10 (64-bit)

My HP Envy does not power up the screen. The LED light on the power button is on and the screen wont turn ON

 

I have tried all the kinks that HP support pages say. 

Tried to plug in a second display to check if this is a video driver issue.

 

 Tried pressing down the power button for 30 seconds. 

 

Tried to press Windows button + B +power button for one second. 

 

Tried to reset the memory modules(Open the back panel, disconnected the internal battery and RAMs and re connected them)

 

Nothing seems to work. The fan seems to be working fine ruling out the mother board power up issue, since I can hear it rotating inside. 

 

It was working fine until last night. 

 

Any help would be appreciated at this point.

 

1 person had the same question
2 REPLIES 2

‎06-10-2019 05:16 PM

HP Recommended

Can we please have the model number. There is no Envy B & O model. How old is it? From description it sounds like a bad motherboard. 

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‎06-11-2019 09:39 AM - last edited on ‎06-11-2019 09:43 AM by Retired

HP Recommended

It's a HP ENVY NOTEBOOK PC Model: 15t-as100

 

S/N: [edit]

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