HP ENVY Laptop - 13-ba0553sa BROKEN HINGE

[Jill124]

Hi,

My HP Envy 13 which only a few years ago cost me around £1000 hinge has broken, it is now difficult to open and close and I'm worried the screen will break at some point. It is out of warranty and I have spoken to HP UK about fixing this and they said they will not do it for free and initially quoted £316! Then brought it down to a final offer of £260. This seems crazy given that it is a hardware fault and in no way have I done anything to cause this. Has anyone had any success with getting this fixed for free or at parts cost?

Thanks in adance

[A_Gayathri]

Hi @Jill124,

Welcome to the HP Support Community

I understand you are facing an issue with your HP ENVY Laptop - 13-ba0553sa BROKEN HINGE, Not to worry I will help you to get a resolution to resolve the issue. 

I am sorry to hear that Repair needs to be set up  This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.  

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