HP ENVY Laptop 17-cg1075cl hinge exploded after less than 8 months with no warning and no damage

[Pvukelich]

My HP laptop that I bought online from Costco on 2022, Feb 07 , started breaking apart due to just everyday normal use upon opening and closing, The hinge is broken and tearing the whole frame apart. From what I see, this has been an ongoing issue in many of the HP laptops. I expected more. I spent $1300 on this computer. I have never dropped or done anything to it physically. I take very good care of it. I feel HP should stand behind their product, and fix or replace this for me. Eight months of owning and using just on a daily average basis, with no harm to it, it is just not right. I believe that I am covered by a two year warrantee. Please advise me on replacement process.
Data:
Purchased from Costco online on 2022, Feb 07
Model : HP ENVY Laptop 17-cg1075cl.

[Anand_Andy]

Hi @Pvukelich,

Welcome to the HP Support Community

I understand you are facing a hardware issue with your HP ENVY Laptop 17-cg1075cl. Not to worry I will help you to get a resolution to resolve the issue.

The PC needs to be sent to HP Service Centre to get it repaired,  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

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