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HP Recommended
Envy 13-aq1025tu
Microsoft Windows 10 (64-bit)

Got laptop few days ago. When ever you adjust the tilt of the screen it makes a creaking sound. As seen in the product image the hinge is of a different style to normal computers so I didn't know if this is a problem that i should see to get fixed or is something on all laptops of this version.

 

Thanks, Kaab

Look at hingeLook at hinge

2 REPLIES 2
HP Recommended

@KBS_313 

 

My Opinion:

"Creaking" is not normal.  Brand new computers do not "creak", moan, crackle, or snap.  

 

What to do?

There is absolutely no Community sponsored "fix" for creaking hinges.

 

We can offer FIY options that are not "official" - for example, spray the squeaky hinge with a tiny bit of lubricant.

 

What if the issue is actually indication of a Problem?

 

Contact HP Technical Support and ask for help.

 

Note:  You may want (or have) to wait for the next normal business day - Christmas is upon us - staffing levels may be lower than normal.

 

HP Technical Support - HP Contact Information

 

Reminders

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“Everywhere” Contact Information - HP Technical Support

 

Open website  HP World-Wide Support

 Select your region and follow the prompts

 

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Submit information / case online: Contact HP Support – Assistance Portal

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UK

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Option - HP Support is on Facebook!

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From HP:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

 

From HP > CAUTION

Recently, HP has seen an increased number of third-party support websites selling HP driver downloads or diagnostic tools. Many of these websites use the HP trademark symbol and claim to be official HP distributors.

 

If your product supports your operating system, HP offers your driver and software at no additional cost through the HP website.

 

Use caution when dealing with any website that asks you to pay for HP driver downloads or tools that claim to diagnose your HP products. These websites might not be affiliated with HP in any way.

 

Do not install BIOS updates from a motherboard manufacturer's website. Only install BIOS updates from HP. Installing BIOS updates from the motherboard manufacturer can prevent the computer from accepting an HP system recovery. This could result in a loss of data.

 

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

 

Reference and Resources – Places to find (more) help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Product Information, more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY - 13-aq1025tu

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Merry Christmas 2019Merry Christmas 2019

 

Dragon-Fur

HP Recommended

Ok, thankyou for that info. but another problem has occured. The hinge is now noticeably loose and can wobble 

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