• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
ENVY 17-CG1003CA
Microsoft Windows 10 (64-bit)

I had bought an HP ENVY notebook model 17-CG0003CA and replaced the 256gb NVME SSD with a Samsung 970 EVO Plus 1TB SSD and just reinstalled Windows without any problem. A friend of mine bought a very similar laptop HP ENVY 17-CG1003CA notebook and a Samsung 980 1tb SSD and I'm having nothing but trouble trying to get Windows 10 to install on this new drive. In the bios under Configuration / UEFI HII Configuration / Intel Rapid Storage Technology / Non-Raid Physical Disks it shows the PCIE 1.0 Samsung SSD 980 1TB S64ANJOR902639E 931.5GB drive but when I boot up from a Windows 10 installer USB  the installer does not list this drive and is actually blank i.e. no drives detected.

I read in another thread (about an ENVY notebook not detecting a new NVMe SSD) that it's possible that the notebook needs a bios update but this has a relatively recent bios version F12, also someone else suggested that you should turn off secure boot then reboot and turn it back on which I've done with no luck, same problem.

So how can I fix this?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Try taking a look at this doc and see if it helps

https://support.hp.com/us-en/document/c06983517

 

Hope it helps,

David

View solution in original post

2 REPLIES 2
HP Recommended

Hi,

Try taking a look at this doc and see if it helps

https://support.hp.com/us-en/document/c06983517

 

Hope it helps,

David

HP Recommended

Thanks so much, that worked like a charm and Windows is now installing.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.