HP ENVY Screen Hinge Failure

[Ayx]

Hi,

Screws have fallen out from between my screen and the case cover of my HP Envy with pretty light use over the years. I have all the screws, can see where they come from and the hinge is visible between the gap. It's out of warranty and I've seen a lot of people having a similar issue with HP hinges (even someone suing HP for it due to it being a known issue that they still sell laptops with?).

Is there a way I can get this fixed or replaced? Seem to be in a loop of virtual assistants or community posts, but all recieved a private message so no solution. Other shops can't fix this and this laptop was expensive when I bought it! Can't believe this is a common issue with HP

[Rainbow23]

Hi @Ayx,

Welcome to the HP Support Community. 

This could be a hardware issue with the unit and may need repair. 

I have sent you a private message with the required information to talk to HP Support. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link