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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- HP ENVY X360 HINGES DESIGN FLAW

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02-16-2020 06:42 PM
A major design flaw in the HP Envy X360 series.
The right hinge of my HP Envy x360 laptop broke. This seems a big problem with EnvyX360 series. Its made of cheap plastic and they kept this under the premium category. This is RIDICULOUS. How it made to the consumer with such a major flaw.
I've found several posts with the same problem.
- https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Defective-Left-Hinge-HP-Envy-x...
- https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Quality-issues-with-Envy-x360-...
- https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Broken-Breaking-hinge-on-HP-EN...
- https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Defective-Left-Hinge-HP-Envy-x...
My laptop is out of warranty. And I need to pay for the repair out of my pocket.
I looked for the parts, and they aren't listed as available on the HP Parts store. Now I am looking to buy the parts from a third party vendor.
I even recommended several people to purchase. I need to notify them not to buy and make sure they get these issues fixed in their warranty itself.
02-18-2020 03:57 AM
Hi @GB333
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Asmita
I am an HP Employee