HP ENVY X360 WON'T TURN On

[Dari_Fulcar_]

A few months ago, after using my HP ENVY laptop, I turned it off and it didn't turn on again (I don't remember if I left it connected or not, but I realized that the problem was leaving it charging when it was at 100%) after a week without using it when I took it to repair, it turned on again and since then I have tried to keep it from reaching 100% but yesterday I was very busy working and I forgot to disconnect it before reaching 100% and when it was finished, I simply disconnected it and left it on the table... Today when I turned it on it turned on the lights and it turned off (it did that several times until it was completely dead) just like what happened to me the first time... Does anyone know if there is anything I can do to fix this or why it happens? I've tried draining the energy but it's still the same...

[A_Gayathri]

Hi @Dari_Fulcar_,

Welcome to the HP Support Community

I understand you are facing a battery-related issue with your HP ENVY X360 WON'T TURN On. Not to worry I will help you to get a resolution to resolve the issue.

Let's try the below Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

Update the BIOS, Video card & Chipset drivers:

• Here's the link to download and install the above updates: Click here

Perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon 

1. Click My devices in the top menu, and then click Updates in the My PC.
2. Click Check for updates and messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and Install.

If the issue still persists, then please follow the below steps:

Let's try reinstalling the Microsoft ACPI-Compliant Control Method Battery 

1) In the search box, type, and open “Device Manager”. 

2) Expand “Batteries”. 

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

4) Click on “Uninstall”. 

5) At the prompt put a check in the box to remove the current driver 

6) Shut down the computer. 

7) Remove the battery for a minute and then put it back in. 

😎 When the computer comes back up it should automatically find the driver. 

9) Go to Device Manager. 

10) Expand Batteries. 

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software". Do the same thing with Microsoft ACPI-Compliant Embedded Controller. 

Let us try Battery Calibration,

Please charge your computer for 100% and disconnect the charger and continue working on it till the battery drains completely to 0% then connect the charger and  once the unit is charged  100% then check 

Also, try updating the computer:

Step 1 Windows Updates - 

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on Install and restart the computer. 

Step 2 HP Support Assistant Updates:

1) In the search box, type, and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on Install and restart the computer. 

 HP Notebook PCs - Battery does not power notebook or hold a charge

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!