• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-24-2017 07:51 PM

HP Recommended
Product: HP ENVY dv6-7220us Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

I re-installed my HP ENVY dv6-7220us Notebook PC from windows 7 to window 10.  and now I have an unknown device driver missing in my PC. Can you help me?

 

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-24-2017 09:15 PM

HP Recommended

Hi:

 

You probably need this driver...

 

This package provides the HP 3D DriveGuard software for supported notebook models that are running a supported operating system. HP 3D DriveGuard protects the hard drive by "parking the heads" if the notebook is accidentally dropped or is abruptly impacted by another object. 

 

ftp://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎05-24-2017 09:15 PM

HP Recommended

Hi:

 

You probably need this driver...

 

This package provides the HP 3D DriveGuard software for supported notebook models that are running a supported operating system. HP 3D DriveGuard protects the hard drive by "parking the heads" if the notebook is accidentally dropped or is abruptly impacted by another object. 

 

ftp://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

Was this reply helpful? Yes No

‎05-24-2017 11:37 PM

HP Recommended

it worked... thank you very much

Was this reply helpful? Yes No

‎05-25-2017 06:49 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No

‎06-16-2017 01:30 AM

HP Recommended

I re-installed my HP ENVY dv6-7220us Notebook PC from windows 7 to window 10.  and now I have an Mobile AT Interface, Mobile Diag Interface and Unknown device driver missing in my Device Manager. Can you help me?

 

Thank you

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.