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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- HP ENVY dv6t-7300 CTO Quad Edition Notebook PC bios

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05-31-2017 12:23 PM
I have the HP ENVY dv6t-7300 CTO Quad Edition Notebook PC that came with windows 8 ..since then I upgraded to windows 10 64 bit home edition. My USB ports keep turning on and off and all the websites suggest updating my bios. Current bios is "Insyde F.28 from 7/25/2013" but when I go to the HP help site for drivers it only lists the windows 8 and windows 8.1 versions for bios updates.
is there a more current BIOS available and how do I download it?
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Accepted Solutions
06-01-2017 09:21 AM
Try the BIOS flash first...It has some chance of correcting the problem. My next troubleshooting would be the chipset driver. And it could not hurt to do the UEFI diagnostic (F2 as you power up or esc + f2) and run the diagnostic routine on the usb ports one by one. It is going to ask you to insert a thumb drive in each one for testing. We can then figure out if it is a hardware problem.
05-31-2017 04:54 PM
BIOS are OS independent. You can use the BIOS flashes posted under Windows 8 under Windows 10. The latest BIOS is F.2E from September, 2016 which is said to improve UEFI function...something you should certainly do.
http://ftp.hp.com/pub/softpaq/sp77001-77500/sp77453.exe
Whether this will fix your USB ports I don't know. "Upgrade the BIOS" is kind of a last resort piece of advice given by someone who wants to sound knowledgeable.
Let us know how this works for you.
06-01-2017 06:52 AM
Thanks for the download. Before I try it can you offer any other suggestions to trouble shoot why my items connected via USB keep stopping and starting? It happens to both my mouse and when I have my iphone plugged in. no matter what usb port I use.
06-01-2017 09:21 AM
Try the BIOS flash first...It has some chance of correcting the problem. My next troubleshooting would be the chipset driver. And it could not hurt to do the UEFI diagnostic (F2 as you power up or esc + f2) and run the diagnostic routine on the usb ports one by one. It is going to ask you to insert a thumb drive in each one for testing. We can then figure out if it is a hardware problem.