HP ENVY dv7 notebook hard disk drive failure and no acess to HP technical agent

[Wes_Whitewolf]

Greetings,

I`m in a bind and need help for ``do-it-yourself`` Hard Disk Drive repair. My failure ID: 9C353G-GLV870-QFPJWJ-60E703

I am no longer under warrenty and do not have the funds currently to take it in to a service center (if even available for my location).

Can anyone please: 1. tell me what that failure code means? and 2.  Is it something I could possibly fix myself?

Very unhappy that this was not used much yet failed prematurely! Do computers these days come with kill switches after a certain post-purchase period?

Thank you in advance for anyone who could assist.

Wes

[Huffer]

We need the full model number and please identify the country you live in so we can help you find a hard drive in the relevant market. The failure ID has no meaning other than the hard drive has failed. Since you had Windows 10 on it, restoring that to a new hard drive will be fairly easy. Cost of a new hard drive varies by market but in the US as low as $50US. 

For a little more money you may want to consider a solid state drive. Much less prone to failure. Mechanical, spinning hard drives have been a constant source of issues for 30 years. They are very fragile and a certain percentage just die. That is why we back up. 

[Wes_Whitewolf]

Greetings Huffer,

You`re awesome and I really appreciate you taking the time to assist.

Here are the full details of my unit:

HP ENVY dv7 Notebook PC

System ID: 1833

Product ID: D1F14UA§ABA

S/N: [Personal Information Removed]

I live in Berlin, GERMANY and of course Amazon as well as eBay are easiest manner to purchase something but I`m also willing to travel across Berlin to purchase a new unit if you feel that would save me money which I am strapped for but $50 US or ~45 Euros I can do. Solid state as suggested may also be do-able if that is what you would suggest as better option.

Am I able to retrieve my fils & documents off of that corrupt drive somehow and how easy is it to replace a notebook drive (if so, how to do that)? Confirming that I was using WIN 10 OS prior to failure.

Thank you again for your assistance...this is a great blog!

I look forward to your reply

Wes Whitewolf

p.s. my email is: [Personal Information Removed] if you need that by chance

[Huffer · Accepted solution]

The model is dv7-7333cl. 

It actually has a place for 2 hard drives, but specs say it came with 1. 

This video shows adding a second hard drive but you can easily visualize from it how you would remove and replace the original hard drive which is on the right side in the video:

https://www.youtube.com/watch?v=cLP8kjeLW-Q

You can likely recover most or all of the data off the old hard drive with a usb to SATA adapter. 

https://www.amazon.de/Samsung-HN-M101MBB-Interne-Festplatte-5400rpm/dp/B007NVGWV0/ref=sr_1_2?ie=UTF8...

Ein bischen billiger aber kleiner:

https://www.amazon.de/Mediamax-wl750glsa854g-Festplatte-Western-Digital/dp/B00J5PX3FK/ref=sr_1_14?ie...

https://www.amazon.de/KIMILAR-15-22-Pin-Adapter-2-5-inch/dp/B00X5G5ZJ2/ref=sr_1_2?ie=UTF8&qid=147101...

Windows 10 can be reinstalled onto a new hard drive if your installation was activated before. The Microsoft activation servers just know your computer and will reactivate. You need to go to the Media Creation Tool, and have it make a bootable DVD drive or you need a usb thumb drive at least 4 gigs. 

Post back if you want to discuss further, or to find maybe an SSD. 

If this is "the Answer" please click "Accept as SOlution" to help others find it. 

[Wes_Whitewolf]

Hello once more Huffer,

I have another question for you if you don`t mind that has to do with another HP laptop I own (I have been a loyal HP customer but not sure if that`s all that great since I`m sitting on 4 failed HP units) and it is also failing by shutting down everytime upon Windows loading. It stays on in Safe mode so that`s good but how do I run an analysis to identify the culprit that keeps crashing Windows? I have WIN 7 VISTA on this one. The info on this unit is as follows:

Product: HP G70-463CL

s/n: [Personal Information Removed]

p/n: NW163UA#ABA

I trouble shot in Safe Mode but only option was to run down long list of programs to run individually until the culprit was identified...is this the only method of accomplishing identification of culprit program crashing it or is there an easier (non-rediculous-time consuming) method? It may not even be a program but the wiring in the screen since the left hinge on screen is damaged. But then again, if it were a bad wire issue, it would not load Safe-mode correct?

I figured you would know best if there were a better way to analyze my problem.

Thank you very much.

Wes

[Huffer]

Please start a second thread if we are going to start talking about another laptop. If the original hard drive issue is solved please mark it solved and close the thread. Never mind I see you did that while I was typing. Seriously, the Forum is also an archive and we like to keep issues segregated as much as possible. 

[Wes_Whitewolf]

I understand. Thank you. Your assistance is much appreciated.

Wes

[Wes_Whitewolf]

Greetings Huffer,

First chance to access a working computer since we last talked. I wanted to confirm with you the links you sent for replacement drive. The less expensive but used ones were these (they claim to be Like New):

https://www.amazon.de/Mediamax-wl750glsa854g-Festplatte-Western-Digital/dp/B00J5PX3FK/ref=sr_1_14?ie...

Just to confirm before I buy, this will fit the laptop in question: WD Mediamax 750GB wl750glsa854g 2,5" 6,4cm S-ATA HDD 8MB Cache, 5400 RPM interne Festplatte Western Digital 750 GB Bauhöhe 12,5mm                               

You stated that a Solid State would cost a little more, what nomenclature from that description are the important factors to search for on Amazon so I get the proper unit?

I will also be purchasing the adapter so I can get the info off the crashed drive. Can I retrieve for sure or is it a 50/50 chance?

Thank you for your assistance. I will go back and answer the other thread which did not work in the end.

[Huffer]

No don't buy that hard drive. That is a thicker one used in blade servers not laptops...12.5 mm and you need 9.5 mm thick. 

Data retrieval is more like 80/20. 

Good deal on a reasonable sized solid state drive:

http://www.ebay.de/itm/SanDisk-Plus-480GB-SATA-SDSSDA-480G-G25-SSD-2-5-Solid-State-Drive-/1420781095...

[Wes_Whitewolf]

Its good thing I confirmed. I used the links you provided avoce. Here they are cut and paste from that message:

You can likely recover most or all of the data off the old hard drive with a usb to SATA adapter. 

https://www.amazon.de/Samsung-HN-M101MBB-Interne-F​estplatte-5400rpm/dp/B007NVGWV0/ref=sr_1_2?ie=UTF...

Ein bischen billiger aber kleiner:

https://www.amazon.de/Mediamax-wl750glsa854g-Festp​latte-Western-Digital/dp/B00J5PX3FK/ref=sr_1_14?i...

https://www.amazon.de/KIMILAR-15-22-Pin-Adapter-2-​5-inch/dp/B00X5G5ZJ2/ref=sr_1_2?ie=UTF8&qid=14710...

I am a starving artist and cannot afform much more than 50 Euros at this time which I why I was hoing those less expensive ones you suggested would work. Any other suggestions?

Thank you