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Top Student
Posts: 3
Member Since: ‎10-17-2016
Message 1 of 7 (1,048 Views)
Accepted Solution

HP ENVY m6 - Hard Drive Short DST Check FAILED

[ Edited ]
Product Name: HP ENVY m6-1188ca Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

 

Hi there, I am getting the following error message on bootup.

 

HP ENVY m6-1188ca Notebook PC

 

Hard Drive Short DST Check: FAILED

FAILURE ID: GU71BT-6AA892-XD7X1F-60RK03

 

 

System Restore, System Refresh, Automatic Repairs, no recovery options seem to work. I keep getting to this screen only and cannot enter Windows.

 

Is this a strictly hardware issue for certain? What are my options and next steps? Laptop is way past warranty.

 

Thanks in advance for all responses.

 

 

DSC_0419.JPG

 

UPDATE Oct 19th, 2016 - I now get this screen when the laptop is powered on.

 

DSC_0434.jpg

Accepted Solution

Re: HP ENVY m6 - Hard Drive Short DST Check FAILED

New laptops are a lot faster and are enjoyable.If your budget allows it by all means treat yourself. You could fix your old one for around $100 probably- $50-$60 for a hard drive and about $40 for Recovery Media.

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Teacher
Posts: 55
Member Since: ‎09-25-2016
Message 2 of 7 (1,021 Views)

Re: HP ENVY m6 - Hard Drive Short DST Check FAILED

I'm really surprised you haven't received any responses. I am not an expert or computer wiz but this just happened to me a few weeks ago. I replaced my Hard Drive, and ordered recovery discs for my specific model and serial number(Since I did not make any beforehand) from Computer Surgeons. Everything is perfect now. I received my support on here. Excellent.

HP Support Agent
Posts: 9,868
Member Since: ‎08-11-2014
Message 3 of 7 (1,004 Views)

Re: HP ENVY m6 - Hard Drive Short DST Check FAILED

@vkshiu
Thank you for showing your interest in the HP Forums,
I’d like to help Smiley Happy

As I understand the computer isn't booting into windows anymore,

You've performed the hardware test and it resulted with the failure ID,

 

Here's what the ID represents:

Hard Disk 1 Full Test Failure

 

You will need to get the hard drive replaced, this can be done either using the HP Part store,

Or call the HP Phone support for a repair service.

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.
If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And thanks for having out backs, while we had been looking for new posts, @geegeesgirl Smiley Happy

I Hope you both have a good day, Ahead.

Regards,

 

Riddle_Decipher
I am an HP Employee

Provost
Posts: 37,851
Member Since: ‎11-12-2008
Message 4 of 7 (992 Views)

Re: HP ENVY m6 - Hard Drive Short DST Check FAILED

The hard drive has failed and will need to be replaced. If you are still in warranty HP will send a replacement. If not a retail laptop SATA hard drive can be used. Just be sure to get one of at least equal capacity as the original in order to use Recovery Media.It can be larger capacity but not smaller.

Your Specs page says it shipped with 750gb hard drive:

http://support.hp.com/us-en/product/HP-ENVY-m6-1100-Notebook-PC-series/5296045/model/5317064/documen...

 

If you did not make Recovery Media which is needed to install Windows on the new hard drive you can order here on your Support page:
http://support.hp.com/us-en/mediaorder/hp-envy-m6-1100-notebook-pc-series/5296045/model/5317064/soft...

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Top Student
Posts: 3
Member Since: ‎10-17-2016
Message 5 of 7 (976 Views)

Re: HP ENVY m6 - Hard Drive Short DST Check FAILED

Given that I bought the laptop back in 2011/2012, I don't know if it's still worthwhile to replace the hard drive at all? I am probably better off just buying a new laptop?

Provost
Posts: 37,851
Member Since: ‎11-12-2008
Message 6 of 7 (959 Views)

Re: HP ENVY m6 - Hard Drive Short DST Check FAILED

New laptops are a lot faster and are enjoyable.If your budget allows it by all means treat yourself. You could fix your old one for around $100 probably- $50-$60 for a hard drive and about $40 for Recovery Media.

**Click Accept as Solution on a Reply that solves your issue to help others**
******Clicking the Thumbs-Up button is a way to say -Thanks!.******
Honor Student
Posts: 2
Member Since: ‎01-27-2017
Message 7 of 7 (81 Views)

Re: HP ENVY m6 - Hard Drive Short DST Check FAILED

This is an old thread but if anyone has thia problem i suggest you try this method before buying a new hardrive. I had the same problem on my hp envy m6-n010dx notebook and was able to fix it by doing the following.
Turn on laptop and press escape several times untill a list of options come up. You should see troubleshoot/repair. After selecting this, the hp help program should come up and you should have the option to reset your laptop while saving the files without having to back them up. After running this it may say undoing changes hardrive is locked. After you see this restart your laptop and you should see it state that it is repairing c; drive. It took 2 hrs to repair and even though the percentage doesnt seem to increase from 0 it will. My laptop has been working fine ever since.
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