HP ENVY x360 13.3" 2 in 1 Laptop - hinge damage

[LiyanaTibin]

Hello,

My HP Envy laptop left hinge has broken and the left corner is slightly damaged. The top left-hand corner of the keypad is starting to bulge. The laptop was not dropped. I always keep it securely in my laptop bag. The warranty is expired on this laptop as it was purchased December 2020. Please help. 

Thank you in advance.

[Anand_Andy]

Hi @LiyanaTibin,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Envy Notebook PC. Not to worry I will help you to get a resolution to resolve the issue.

The PC needs to be sent to HP Service  Centre to get it repaired,  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[LiyanaTibin]

Hi Andy, 

Please can I ask some advice. 

A memeber of the HP sales team called me today to say my laptop repair will cost £314. Only the one hunge on my laptop is damaged and there is no other damage. I have not had any accidents or caused this issue. I can see that this is a common fault with the hp laptops. why is it costing me this much for the repair when it is only a hinge repair? I am a student and am not able to afford such a huge amount. I have been waiting a week now for a response from hp regarding the repair and i called up toda as I had no response. I was quoted such a large amount and no other further help. Hugely disappointed with the service I have received.

Are you able to offer me any advice on this please?

Kind regards, 

Liyana Tibin