HP ENVY x360 - 13-ag after bios update windows hello not working

[Dounebank]

After Laptop advised a restart after installing new video driver? and subsequent BIOS update

Windows Hello Face Recognition & Pin number is not accepted on re start.

Start Screen states that Pin is required to use Windows Hello.

After accessing through Settings and removing both Face Recognition & Pin

and although goes through face recognition process and accepts Pin input

on subsequent restarts both are not present or recognised (Camera is activating)

[Raj1788]

@Dounebank

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

Select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

If the issue persists, refer to this document:https://support.hp.com/in-en/document/c05873680 for Troubleshooting Windows Hello Face Recognition.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thank you for joining the HP Community.

Have a great day!

Cheers:)