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‎07-10-2019 01:24 AM

HP Recommended
Product: HP ENVY x360 - 15-bp130nd
Operating System: Linux

Hi there,

 

It appears that the power button of my laptop is broken.

I've read the service manual to try and find the replacement part number but it doesn't specify any.

 

What's the best course of action considering HP doesn't want to help me out? (I've already spent quite some time on the phone about this...)

Should I take a soldering iron to the button or should I try and find a replacement button?

 

The product number is: 2PM97EA

The service manual I've looked at is: http://h10032.www1.hp.com/ctg/Manual/c05527167

Which I found on this page: https://support.hp.com/us-en/product/hp-envy-15-bp100-x360-convertible-pc/16851044/model/18527639/ma...

 

Thanks in advance!

1 REPLY 1

‎07-12-2019 12:24 PM

HP Recommended

@FShiro

 

I understand your concerns and frustration

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you

KrazyToad
I Am An HP Employee

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