HP ENVY x360 - 15-bq051sa - Battery dead - Replacement Battery - or Hardware issue

[eddiebs]

Hi Guys

Still having battery issues. Went on leave for a couple of weeks and when I got back my Battery was showing 5%.   I tried all the usual tricks deleting and drivers etc  but it didn't change at all

I had to go away again for a couple of weeks so I left the laptop plugged in,  but when I got back the battery is now showing totally dead and the battery check says there is no battery fitted

Not sure if this is a hardware issue or whether I just need to replace the battery

I guess I will change the battery first however I I can't seem to be able to identify the Battery Part number so any advice on that would be helpful as well

Thanks in advance

Eddie

[TEJ1602]

@eddiebs, Welcome to HP Support Community!

Let's try reinstalling the Microsoft ACPI-Compliant Control Method Battery 

1) In the search box, type, and open “Device Manager”. 

2) Expand “Batteries”. 

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

4) Click on “Uninstall”. 

5) At the prompt put a check in the box to remove the current driver 

6) Shutdown the computer. 

7) Remove the battery for a minute and then put it back in. 

😎 When the computer comes back up it should automatically find the driver. 

9) Go to Device Manager. 

10) Expand Batteries. 

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software". Do the same thing with Microsoft ACPI-Compliant Embedded Controller. 

Also, try updating the computer - 

Step 1 Windows Updates - 

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

Step 2 HP Support Assistant Updates - 

1) In the search box, type, and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

This document has the most relevant troubleshooting if your battery appears to be not charging. 

Battery Does not Power Notebook or Hold a Charge 

If the issue persists, Let's Run a battery test using F2 (during restart), if the test failed: 

Check with an alternate battery. 

HP Notebook PCs - Using and Testing the AC Power Adapter

Hope this helps!

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