HP ENVY x360 - 15-cn0013nr Loud Fan & horrible performance

[toph151]

I current have the HP ENVY x360 - 15-cn0013nr, the fan runs very very loud and causes the performance of the machine to slow down at times to a crawl.  I have 16 gig RAM never going above 25%, there is almost now activity on the HD either.  I have found that if I have nothing plugged into the USB this sometimes subsides.  But not as I m writing this, the Fan is going nuts.  I have been using a  Targus Dock with 2 Monitors and a wired internet connection, so I remove those and just run the laptop with its own screen getting rid of the Targus Dock, yes i had all the proper drivers for the dock installed.  I have virus scan with windows defender and no Virus or Malware found.  Issue still persists.  I have totally re-installed the windows 10 Pro OS issues still persists.  I have then installed a new HD figuring i had an issue with the NVME HD, installed windows pro again issue still there.  This laptop has been great for the last 2 yrs and all of a sudden, its gone down hill.  I checked out all the drivers on the HP site for this laptop but there is nothing for the current build of windows pro i am running- win1- pro 1909.  I went to the intel site to update drivers and it says all up to date.  Im thinking it might be the motherboard that needs to be replaced.  Anyone else have similar issues?  any help or recommendations would be appreciated!

[The_Fossette]

@toph151,

I reviewed your post and I understand the fan is making a loud noise.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS from the below link and check whether the issue is resolved.

https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101097.exe

If you continue facing the issue, then run a system test on the computer following the steps in the below article.

https://support.hp.com/in-en/document/c03467259

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[toph151]

hello, i have already updated the BIOS from the link already, and the issue till persists.  I have run the diagnostics test a few times already and no issues found.  

[The_Fossette]

@toph151,

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!