HP ENVY x360 15-ee1000 (2E2L0AV) Faulty Cracked Hinge

[thegidge]

HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ee1000 (2E2L0AV)
The left hinge on my laptop just cracked. The laptop has very little wear and tear as I use a hub and hardly even open it. Nonetheless, the left hinge has cracked. many plastic pieces have fallen out. What can I do here? I am new to this board (first time), so please talk to me like a 3rd grader (LOL) and direct me how to resolve this.

[VikramTheGreat]

Hi @thegidge,

Welcome to the HP support community.

I’m really sorry to hear about the hinge issue with your HP ENVY x360 15-ee1000 series laptop. I can imagine how frustrating that must be, especially when you’ve taken such good care of it. Don’t worry, we’ll walk you through this step by step.

To help us check the best possible repair options, could you please:

• Share a few clear images of the damaged hinge area (from both the open and closed positions if possible).
• Send your laptop’s serial number and product number (P/N) in a private message. You can usually find these at the bottom of the laptop or inside the HP Support Assistant app.

Once we have those details, we’ll be able to:

• Check your warranty status,
   

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

[thegidge]

I replied through the private message link. Let me know if I should also reply here. I am eager to hear what solutions you have for me. 

Thank you

[VikramTheGreat]

Hi @thegidge,

Thank you for sharing the details. I’ve checked, and it appears that your PC’s warranty expired some time ago. I also see that you had already been in touch with our support team, who informed you that the service would be chargeable. Since the service was declined, the case was closed.
 

Would you like me to check and share the estimated service charges for you?

Let me know

Regards
VikramTheGreat

[thegidge]

Hello VikramTheGreat 

You have been great. Thank you for checking on my warranty. Yes, the warranty has expired just like the hundreds of customers that have reported this issue to HP.  You are correct, I did contact the support team to explain this is an inherent flaw in the materials or design of the product and should not be dismissed because the warranty has expired.  I find it hard to believe HP  knowingly selling such a flawed product and not even bothering to make their customers whole. The support team did not even address my concerns, they simply reported the warranty is expired and closed the case. Which sounds like what is happening here as well.

I get there is nothing further you can do and I want to thank you for your time. You did offer to get me an estimate on how much it would be to service it. I would not mind knowing the estimated cost, if you have the time. If not, no worries. i will figure this thing out.

I cannot really "Accept the Solution" since I was not really given a solution. I am going to look into this further and figure out my options.

Thanks again!! Even though I have not gotten anywhere with this, you still rock!! 🙂

[VikramTheGreat]

Hi @thegidge,

Thank you for getting back to me. I can understand your situation. With regards to the quote, please help me with the following details so I can check the quote.

Please fill in the details so I can find and get more help

Full Name : 
Cell no :
Email :
Serial & Product no :
Shipping Address :

Please note that FedEx can't ship packages to P O Box locations.
 

Regards
VikramTheGreat

[thegidge]

Hello VikramTheGreat

Please send me a link or tell me how to send a private message to you. 

Thank you