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‎04-17-2021 02:00 AM - edited ‎04-17-2021 02:01 AM

HP Recommended
Product: HP Envy x360 15" AMD 4700U
Operating System: Microsoft Windows 10 (64-bit)

I bought a HP Envy x360 15" AMD(4700U, 8GB, 512GB) laptop 2 months ago.

 

Everything was working fine for me until I saw my USB 3.0 hub (which has an LED Indicator) drawing power from the USB 3 port on the right side while the laptop is not powered on. I usually unplug the hub after shutting down the laptop but there seems to be a problem.

This doesn't happen with the 2.0 port on the left. I tried shutting down the system multiple times and tested if my USB hub draws any power. The same thing repeats.

Can someone help me knowing what's going on? Is there something to do with USB 3.0 Hub or what? I have no clue.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-23-2021 07:19 AM

HP Recommended

Since it is a USB Type-C Port this is normal

 

 

Link: http://h10032.www1.hp.com/ctg/Manual/c06001791

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎04-20-2021 08:17 AM

HP Recommended

@KumarMowa13

 

Welcome to HP Support Community


I would like to help

 

To assist you better please provide me with the Product Number or the complete  Notebook Model

 

You can refer to this Link: https://support.hp.com/in-en/document/c03754824
 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No

‎04-21-2021 02:55 AM

HP Recommended

HP ENVY x360m Convertible  Model: 15m-ee0023dx 
Let me know if that information is enough.
Thanks, eagerly waiting for a reply 🙂

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‎04-23-2021 07:19 AM

HP Recommended

Since it is a USB Type-C Port this is normal

 

 

Link: http://h10032.www1.hp.com/ctg/Manual/c06001791

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
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