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‎07-23-2024 09:27 AM

HP Recommended

Hi Erico,

Thank you for clarifying, I'm dealing with a few things at the moment so I was multitasking and missed it. Would it be too late to try the earlier BIOS updates since I'm now on Windows 11 or will it not detect the earlier BIOS updates? 

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‎07-23-2024 09:44 AM

HP Recommended

It won't hurt anything to try the other versions.

 

With BIOS versions, they either are accepted as compatible or the BIOS update installer recognizes that they are not and will not install them.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎07-23-2024 09:46 AM

HP Recommended

Hi Erico,

I'll go ahead and try the other BIOS firmware updates. I appreciate your quick response and patience. 

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‎07-23-2024 09:48 AM

HP Recommended

Hi @bapelian 

We are here as volunteers to help.

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎07-24-2024 02:56 PM

HP Recommended

I appreciate it. I ended up wiping the laptop back to Windows 10, which doesn't detect the keyboard or touchpad.

I'll go ahead and download the BIOS Firmware Updates, starting from the earlier versions. 

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‎07-25-2024 02:39 AM

HP Recommended

Hi @bapelian,

 

Thanks for writing back. Do keep us posted if anything in the future. 

Nal_NR-Moderator
I am an HP Employee

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‎07-25-2024 08:07 AM - edited ‎07-25-2024 08:11 AM

HP Recommended

Hi Elohi,

 

After doing a full wipe back to the original W10 and reset, the keyboard and touchpad still won't activate. I'll update the BIOS firmware from the earlier versions and go from there. Thank you.

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‎07-26-2024 10:32 AM

HP Recommended

Hi @bapelian ,

 

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

 

This might require one-on-one interaction to fix the issue via remote assistance. 

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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‎07-26-2024 12:02 PM

HP Recommended

Hi Elohi,

Thank you for the reply back. I'll take a look at what you sent me later today through the private message and see if I can get this issue resolved.

Thank you!

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