HP ENVY x360 - 15m-dr1012dx Fan

[LanceB]

Hello I recently bought a HP ENVY x360 - 15m-dr1012dx
Everything runs smoothly, but I have one problem.
It seems like the fan is always running all the time at a level that is very audible. 
I made sure the laptop has adequate room for ventilation and checked to see if there is dust near the vents.
Seeing that it is a new laptop I wouldn't expect there to be any dust in the vents to begin with.
I also used the HP Assistant to make sure all my drivers are updated and it isn't a BIOS driver problem.
I was just wondering if it is normal for this laptop to be like this, if not, I would like to trade it in while i still have the warranty on it.

[praveen196]

@LanceB Welcome to HP Community!

I understand that you are facing issues with fan noise.

As you have stated that you have already updated all drivers and BIOS as well. I would suggest you to contact our Phone support. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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