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‎05-02-2025 06:34 AM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 15-ed1000 (169W7AV)

I went to open my laptop last night (have not dropped or had any damage prior) and the hinge on the left side got stuck. If I try to open it any further it will fully break. There are already tiny pieces of plastic that have broken off. The hinge is completely popped out and cannot be pushed back together. From what I'm read on multiple different sites, this is a common issue with the HP Envy that HP refuses to address and is unacceptable. I tried using the Virtual assistant chat feature to get in contact with someone at HP and it only gets me in contact with a (useless) AI chat. I can't even speak to a real person. HELP!

 

1 REPLY 1

‎05-03-2025 11:32 AM

HP Recommended

Hi @HELP280,

 

Welcome to the HP Support Community! 

 

We're here to help you tackle that hardware failure! Don't worry, we've got your back! 

 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

 

 

We're looking forward to helping you resolve this issue! 

 

Stay tuned, and thanks for your patience! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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