HP ENVY x360 Case Top Separating From Case Bottom

[Steveador]

HP ENVY x360 Convertible 15m-cn0xxx.  Three weeks ago the palm rest assembly separated from the bottom case assembly on the front left corner below E N V Y while the laptop was on my desk overnight.  It looks like the plastic tabs that the screws thread into just broke-off at their base allowing that corner to separate 1/4 inch.  Tonight I heard a loud "snap" and the top/bottom cases separated even more in front as if something inside is pushing them apart.  This is my first HP.  it's about 4 years old and just stays on my desk at home.

1.  Has anyone had this problem or know if this is a common problem with HP laptops?

2.  Any ideas about what could possibly cause the top/bottom cases to be pushed apart?

3.  Does anyone know where or how much it might cost to have the case replaced?

Thanks,

Steve

[Anand_Andy]

Hi @Steveador,

Welcome to the HP Support Community

I understand you are facing a hardware issue with your HP ENVY X360 Convertible Laptop PC 15m-Ed1013dx. Not to worry I will help you to get a resolution to resolve the issue.

The PC needs to be sent to HP Service Centre to get it repaired,  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!