• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-22-2024 04:28 AM - edited ‎02-22-2024 04:29 AM

HP Recommended

I bought an HP ENVY x360 Convert 15-ed1003ca in March 2021. While opening the laptop yesterday the right hinge broke. The laptop is out of warranty but is it possible to get it fixed? This laptop hasn't been dropped or mistreated in any way.

 

There seems to be a loose screw in there too. As you can see, the laptop can no longer be closed at all so any help is greatly appreciated.

 

Thanks!

Category:
1 REPLY 1

‎02-22-2024 12:59 PM

HP Recommended

I recommend that you do not use the laptop, close the laptop or exert any pressure on the display.

 

You can have it repaired at a laptop shop.

 

Here is the search I did for the parts.

https://partsurfer.hp.com/partsurfer/?searchtext=12C31UAR

 

The Hinge kit is L93205-001.

 

Online vendor sources

https://www.google.com/search?q=HP+L93205-001+%2B+Canada&client=firefox-b-1-d&sca_esv=dcfe5edb8f188e...

 

 

BTW, there were no images provided so I can't see anything.

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.