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‎08-23-2025 01:28 PM

HP Recommended

Almost a month after my 3-year-old carepack has expired, one of the hinges broke off.
You can find many comments about this damage on the Internet.
Thanks to a YouTube video by @pcreborn9192 I was able to repair the damage myself.
I am writing to you because I really believe that it is either a design defect or a material defect.
As you can see in the pictures, the nut behind the display didn't just break out of the plastic frame, but the plastic itself broke out. I have now glued both hinges flat using 2-component adhesive and I am confident that this will last for a long time.

Maybe support will answer and HP will be accommodating my effort. 

hinge glued flathinge glued flatother hinge also glued flat and still screwedother hinge also glued flat and still screwedhinge brokenhinge broken

Best regards
Thomas 

1 REPLY 1

‎08-26-2025 06:59 AM

HP Recommended

Hi @Streicher61 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

 

I understand you are facing hinge related issue on your HP laptop and you need assistance with the same.

 

Not to worry I'll do everything I can to help get this sorted for you.

 

These requests are best addressed over the phone with our dedicated support team for your region. 

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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