HP ENVY x360 Convertible 13t-y000 Battery Swollen but Battery Validation Utility says OK - What 2 Do

[teamgato]

This was previously posted by ChasDr about a year ago and it perfectly describes my situation.  I feel my battery should be covered under this recall and replaced.   Please help me do this quickly. Thanks!

From ChasDr

"

HP ENVY x360 Convertible 13t-y000 Battery Swollen but Battery Validation Utility says OK - Do what?

‎07-05-2020 04:08 PM

Product: HP ENVY x360 Convertible 13-y0XX

Operating System: Microsoft Windows 10 (64-bit)

My HP ENVY battery is obviously swollen in the center of the bottom.  When placed on a flat surface, it rocks rather than resting on the rubber footpads at the four corners.  My ENVY was purchased 5/6/2017 and is out of warranty  for HP (1y1y0y) and Costco 2yr.   There is an major recall program for swollen HP batteries.   And  "HP is providing battery replacement services by an authorized technician at no cost"  for listed batteries. The HP Battery Validation Utility says my battery is "not affected by the HP recall program.  A replacement is not necessary.  You may continue to use your battery,"  Why is my battery not on the recall list?   Can anything be done to escalate HP support to get it onto the recall list?  

I am very doubtful that continued use of the fat battery is really safe.   What HP points of contact should I pursue for swollen battery list expansion and out of warranty repair availability & cost?"

Additionally to what was previously reported, I now also have a problem in closing my computer as the swelling is also pushing up on the middle of my keyboard; thus the swelling is noted as a bulge both on top and bottom.  -teamgato

[praveenbv · Accepted solution]

Hi @teamgato, Welcome to the HP Support Community.  

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

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