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‎10-30-2019 02:13 PM - last edited on ‎10-30-2019 02:26 PM by Retired

HP Recommended
Product: HP ENVY x360 Convertible 15-cn0003ca
Operating System: Microsoft Windows 10 (64-bit)

Hello, i bought this HP ENVY X360 convertible 15-cn0003 ca, Serial number: [edited], Product number:4BQ07UAR#ABL  in Dubai but now is reporting battery failure from diagnostic in HP assistant, it shows plugged in charging but does not hold any charge, I now live in Dar es salaam Tanzania, I took it to HP warranty center in Dar, Tanzania but they say HP cannot repair it, and the Laptop still has 18 months left in Warranty, I would like to know what should i do now? [Personal Information Removed]

1 person had the same question
1 REPLY 1

‎10-30-2019 03:03 PM

HP Recommended

@tanzaniaguy 

 

Please contact HP in Dubai or Canada (because it has suffix ca) and they will tell you how

 

     http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Regards.

BH
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