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‎06-11-2023 12:31 AM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 15t-ed100 CTO
Operating System: Microsoft Windows 11

I have an HP Envy whose hinge has caused the screen to pop out of place.  I'm out of warranty but it seems a lot of other users are having this issue.  Is there a recommendation on path forward or anything HP is doing to alleviate the situation?

Category:
3 people had the same question
6 REPLIES 6

‎06-12-2023 02:35 PM

HP Recommended

Hi @justinswinston,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP ENVY x360 Convertible 15-ed1xxx Hinge Broken. Not to worry I will help you to get a resolution to resolve the issue.

 

 I'm sending out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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‎06-12-2023 07:49 PM

HP Recommended

justinswinston_0-1686620917571.png

@gaya1239 it looks like you have not sent that message yet.  Will respond to your inquiry on a solution once you do.

 

Thanks

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‎06-13-2023 06:11 PM

HP Recommended

Still have not received a message.  It's been 3 days now.  I even sent Gaya a message but nothing back.

 

justinswinston_0-1686701502657.png

 

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‎06-14-2023 08:24 PM

HP Recommended

Here we are on day 4 and still no response from HP other than the fake news above about sending me a private message.  So it goes, if you're out of warranty you're out of luck around these parts.

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‎06-21-2023 10:55 AM

HP Recommended

It's now day 11 and we are still waiting on an answer from HP!

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‎07-20-2023 11:30 PM

HP Recommended
Spoiler
HELP!! DAY 45 and no response......what's the point of the forum?
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