• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-12-2019 03:55 AM

HP Recommended
Product: HP ENVY x360 Convertible bp-1xx
Operating System: Microsoft Windows 10 (64-bit)

Hello, 

I would like to make my computer operate faster and was thinking about adding more RAM to it. However, I have not been able to find the maximum amount of RAM that my computer can take. It has an 8th Gen Intel Core i7 x64 bit processor, a 1TB HDD, and currently has 4GB of RAM already installed. I want to upgrade this to 12GB or even 16GB, and I was wondering if this is possible? If someone could answer this question, I would really appreciate it. 

 

Thank you in advance for your help.

3 REPLIES 3

‎12-12-2019 04:40 AM

HP Recommended

We really need the full model number of the laptop to help you accurately.

 

https://support.hp.com/us-en/document/c00033108

Was this reply helpful? Yes No

‎12-22-2019 03:03 AM

HP Recommended

The specific model of my laptop is HP ENVY x360 - 15-bp152wm.

 

Thanks again for your help, 

 

Hana

Was this reply helpful? Yes No

‎12-22-2019 04:57 AM

HP Recommended

The stated max memory is 16 gigs. It has 4 gigs soldered to the motherboard and then one open memory slot. Its a bit hard to access. 

 

Service Manual 

 

See p. 1 and then also pp. 30-37. The pictures show 2 slots but on your model there is one. Note removal of the memory shield on p. 36. 

 

If you install a single 16 gig module it overrides the onboard so you have 16. If you install an 8 gig module you have 12 total and if you install a 4 gig module you have 8 total. 

 

Uses DDR4-2400 SO-DIMM like this:

 

https://www.amazon.com/Samsung-Notebook-Memory-M471A1K43CB1-CRC-DDR4-2400/dp/B06XPWJJPL/ref=sr_1_6?k...

 

 

Post back with any more questions and please accept as solution if this is the info you needed. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.