HP ENVY x360 Laptop - 15-ee0005no

[AndersBilgaard]

Hi, I have an HP ENVY x360 Laptop - 15-ee0005no where the hinge is broken and unfortunately it also broke my screen in the lower right corner. I see in other posts that this is a common issue for these Envy models and I must say that I feel that it is poorly constructed. I rarely use the laptop and therefore the hinge has not been used very often.

Can somebody advice what to do in order to fix this or is there no other way than to buy a new pc?

[Kuroi_Kenshi]

Hi @AndersBilgaard,

Welcome to HP Support Community!  

Thank you for reaching out regarding your laptop. 

We understand how important it is to have your device functioning properly, and we're here to assist you.​

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,

[AndersBilgaard]

Sorry, but the only HP Service Center in Denmark is far away from where I live. I need technical support close to Aalborg, Denmark. I that possible. I doesn't need to be HP official service center. 

[Kuroi_Kenshi]

Hi @AndersBilgaard,

Thank you for getting back.

We're here to help you tackle that hardware failure! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well:

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,