HP ENVY x360 Laptop revs up and shuts down right away

[camtowers]

I can't get my HP ENVY x360 Laptop to turn on. When I click the power button the I can hear the fans rev up for 2-3 seconds and then the computer shuts off. 

Sometimes it keeps trying to start (fans rev up) but it turns off right away. 

I've tried the following 

1. Removed the battery and tried to turn it on without the battery (problem still happened)
2. Remove the battery and held the power button for 15 seconds, plugged laptop back in and same problem occurred.

I'm not sure if this is important information, but before this occurred I plugged in a charger with the following power details. 

• Input: AC100-240V 1.6A 50-60hz Output: 5v/9v/12/v/15v 3A 20v 3.25A 65W (lighting port cable --> using a converter)
• Input: AC100-240C 1.7A 50-60hz Output: 19.5V 3.33A 65.0 W (American)

[Nirvana_95]

Hi @camtowers 

Welcome to the HP Support Community. From what I have understood, you are not able to power ON your HP ENVY X360 Laptop - 15-Ds1063cl. However, you hear fan noise when you power it ON.

This looks like a No Boot issue. 

May I know if you have made any recent hardware or software changes to it other than plugging mentioned AC adapters?

Also, do you have any external TV or a monitor with which you can plug your laptop and check if the issue persists on the external TV?

I would suggest you use the AC adapter that was shipped with the system. 

Please use the link here and follow the steps to check if you see any difference. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello @camtowers 

We haven’t heard from you in a while, this post is with reference to the thread you had created with your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @camtowers 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks! 

[camtowers]

Hi, Thank You for your reply. However I tried using the AC Adapter that came with the laptop and nothing changed. 

I plugged a monitor to the laptop and nothing happened as well. 

I made no alterations to the laptop as it's only 1 year old laptop. 

The computer revs up only for 1-2seconds and stops. 

[Nirvana_95]

Thanks for your response.

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping.