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‎04-06-2023 09:50 AM - edited ‎04-06-2023 09:52 AM

HP Recommended
Product: HP ENVY x360 Laptop - 13-ay0111au

I bought my HP Envy x360 Convertible in July 2021. It is a good-performance laptop with a small size. On March 31, 2023, the left hinge popped and pushed the screen out of the frame and cracked from the left corner while I opened the lid. I am not sure about the warranty, but it may have expired. Is it possible to get this fixed?

 

As you can see from the picture, I still can use it, but I cannot close it or not even try to adjust the screen angle. If you can help to fix it, I would appreciate it.

 

Thanks!left hinge issueleft hinge issue

Category:
1 REPLY 1

‎04-12-2023 01:27 AM

HP Recommended

Hi @AndyAny,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support
 

Raj_05
HP Support Community Moderator
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