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‎07-16-2020 12:20 PM

HP Recommended
Product: HP ENVY x360 ar0118AU
Operating System: Microsoft Windows 10 (64-bit)

I have recently purchased the laptop . It has not even been 15 days and the laptop freezes suddenly and goes blank for few minutes. It happened twice in span of 2 hours  today and its really frustrating for this being a new one.  when i try to power it on again , it goes blank and doesn't respond. Please help and suggest if any upgrades or other things can be done.

1 REPLY 1

‎07-19-2020 07:50 AM

HP Recommended

@manishnag

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you run a System Test first to confirm the Hardware Functionality

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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