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Message 1 of 2
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Flag Post

HP ENVY x360 bulging by upper touchpad and lower keyboard

HP Recommended
Envy x360
Microsoft Windows 10 (64-bit)

I have an HP ENVY x360 that is showing a bulge on the upper touch pad and lower keyboard. I assume the battery is defective and needs replacement. It was purchased in March 2019 and no longer has a warranty.

 

I have noticed other similar situations on the board with the HP Envy. Is the battery a recall?

 

I would rather have the battery replaced before anything more serious happens.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Grae1

 

Welcome to the HP Support Community.  

 

In case any Recall battery HP will be able to repair it Free. Please find the link to check  Replacement programs and product recalls and follows the instructions.

 

 

or  I'd suggest you contact HP in your region regarding the service options for your computer. 

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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