HP ENVY x360 keyboard does not turn off when hinged over 180 degrees

[Josh_Peters]

Normally when you fold the laptop backwards, the keyboard turns off. I just found out that mine has stopped doing so; When hinged, the keys still work. I use this mode to watch movies with the laptop on my lap, which sets off the keys. Something is evidently wrong, and I'm not sure what steps to take to find a solution.

[The_Fossette]

@Josh_Peters,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

While I wait for the answers, I recommend you follow the below steps and check if it helps.

1. Click Settings on the Start Menu.
2. Select System.
3. Select Tablet mode in the left pane. A Tablet mode submenu appears.
4. Toggle "Make Windows more touch-friendly . . ." to on to enable Tablet mode. Toggle it off to go to desktop mode. 
5. Select "Don't ask me and always switch" from the "When this device automatically switches" menu if you want Windows 10 to switch modes on your 2-in-1 without prompting you.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Josh_Peters]

The last time the laptop was working was about a few weeks ago, and I hadn't used the hinge feature since then. After I tried looking for a keyboard driver from HP (There was none), updating the keyboard driver in Device Manager (It was up-to-date), and running Windows Update (Up-to-date), I tried manually switching to Tablet Mode, which ran like it normally would, except that the keyboard still was on when hinged. I tried uninstalling the keyboard device in Device Manager and restarting, which didn't help.

  As far as softare, I only installed Razer Synapse (A mouse driver tool) and Thunderbolt 3 utility (From Intel), although I'll look into that more thoroughly.

[The_Fossette]

@Josh_Peters,

It is great to have you back and your patience is greatly appreciated.

I recommend you perform a system restore on the computer back to the date when the computer was working fine.

Follow the steps in the below artilce to perform a system restore.

https://support.hp.com/us-en/document/c03327545

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Josh_Peters]

I checked my system restores and unfortunately I don't have one from before the issue.

[The_Fossette · Accepted solution]

@Josh_Peters,

It is great to have you back and your patience is greatly appreciated.

I recommend you perform a reset on the computer following the steps in the below artilce and check whether the issue is resolved.

https://support.hp.com/in-en/document/c04742289

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Josh_Peters]

Well, it worked, thank you. I was hoping to avoid this, but once it finished the restore, the laptop worked 100% fine. It was completely fixed. Thanks!

[The_Fossette]

@Josh_Peters,

Perfect, I am really glad to hear that! 

If any other questions arise, please feel free to write back to me.

Good day! Take care 🙂

Cheers!