HP ENVY x360 m6 Convertible battery calibration does not complete

[Scott022]

How do I get the battery to calibrate? I tried this when the new battery was installed but I was unsuccessful.

I am still trying to do this. The help screens do not match my pc screens. 

[Nal_NR]

Hi @Scott022,

Welcome to the HP Support Community. 

I'd be happy to help you! 

What is the exact issue you are facing with your battery?

Are you getting any warnings or errors?

Meanwhile, refer to this document and see if this helps. 

Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Scott022]

Elohi_NR

Are you getting any warnings or errors? Yes , i get a warning that the battery needs calibration.

Otherwise the battery is functioning. 

Regards Scott022

[Nal_NR]

Hi @Scott022,

Thanks for confirming. Have you happened to run through the document to calibrate the battery?

What does the result show?

[Scott022]

I have followed the on line document to try to calibrate the battery.

The screen shots in the document do not match what my pc shows.

I will try to calibrate the battery again today.

@Scott022

[Nal_NR · Accepted solution]

Hi @Scott022,

Hope you were able to run the calibration once again. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Elohi_NR

I am an HP Employee