HP ENVY360 SCREEN POPPED OUT AT RIGHT HINGE

[omikeyo]

My HP ENVY 360 screen has popped out at the right hinge. This is an obvious problem with this model as it has happened before.

I require support to have this fixed or replaced.

[VikramTheGreat]

Hi @omikeyo,

Welcome to the HP Support Community.

Thank you for reaching out, and I’m very sorry to hear about the issue with your HP ENVY x360 screen hinge. That’s understandably upsetting, especially if it has happened more than once.

Warranty and Repair Support

Because this is a physical hardware issue, the best and most reliable way to get it fixed is through an HP Authorized Service Center.
 

Here’s why:

• HP technicians can inspect the hinge and screen assembly
• They can determine whether the damage is covered under warranty or a Care Pack
• They can provide an official repair estimate and timeframe
• They have access to genuine HP replacement parts

Warranty Considerations

• If your laptop is still within the standard warranty period, hinge or chassis issues may be covered if they are found to be due to a manufacturing defect and not accidental damage.
• If the device is out of warranty, you can still have it repaired, but repair costs may apply.
• If you purchased an HP Care Pack with Accidental Damage Protection (ADP), hinge repairs are often covered, depending on the terms of your plan.

To contact us, click here:  HP® Service Center Locator - United States | HP® Support. (Choose the Region Accordingly)

Please feel free to contact us here anytime you need any further assistance.

Have a great day!
 

VikramTheGreat

HP Support