HP EliteBook 840 G6 IME corruption

[thanksmanks]

"HP Sure Start detected corruption in the Intel(R) Management Engine firmware."

From day 1 my laptop has just gone black on its own and had constant issues. I took some time off work to troubleshoot it with HP who frustratingly only provide support in the hours that working people cannot receive it. Ultimately a guy came out and replaced the motherboard last October, but the issue still persists, if not worse. 

Seeing I cannot get any support from HP I've come here. Basically it might work for a little while, but then it goes black, just suddenly completely dead. It reboots into this recovery screen, but then it never recovers. I disconnect from power and do the static discharge where I press and hold the power for 30 seconds before trying to power it up again, but then it just doesn't come back. I might try it again a day or two later and then maybe it comes back but it will corrupt again the same day.

I'm at the point that I'm thinking I need to buy a new laptop, but that's quite annoying as this one has 2 years of warranty left on it that I seemingly can't get support for and I've not even had it for a year, nor has it ever worked. 

[Meghana_10]

@thanksmanks, Welcome to the HP Support Community. 

Thanks for reaching out about your query regarding the HP EliteBook 840 G6. 

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

1. Update Drivers and BIOS:

   • Ensure that all your system drivers, including the BIOS, are up to date. You can find the latest updates on the HP Software and Driver Downloads page.

2. Check for Windows Updates:

   • Make sure that your Windows operating system is fully updated. Sometimes, IME issues can be resolved through Windows updates.

3. Reinstall IME:

   • You can try reinstalling your IME by going to the language settings in Windows, removing the IME, restarting your computer, and then adding it back.

4. Run System Diagnostics:

   • Use the built-in HP PC Hardware Diagnostics tool to check for any hardware issues that might be affecting the input method.

I hope this helps!

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana