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‎07-13-2025 11:21 AM

HP Recommended

"HP Sure Start detected corruption in the Intel(R) Management Engine firmware."

 

From day 1 my laptop has just gone black on its own and had constant issues. I took some time off work to troubleshoot it with HP who frustratingly only provide support in the hours that working people cannot receive it. Ultimately a guy came out and replaced the motherboard last October, but the issue still persists, if not worse. 

 

Seeing I cannot get any support from HP I've come here. Basically it might work for a little while, but then it goes black, just suddenly completely dead. It reboots into this recovery screen, but then it never recovers. I disconnect from power and do the static discharge where I press and hold the power for 30 seconds before trying to power it up again, but then it just doesn't come back. I might try it again a day or two later and then maybe it comes back but it will corrupt again the same day.

 

I'm at the point that I'm thinking I need to buy a new laptop, but that's quite annoying as this one has 2 years of warranty left on it that I seemingly can't get support for and I've not even had it for a year, nor has it ever worked. 

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