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‎07-18-2018 08:40 AM

HP Recommended
Product: HP EliteBook Folio 1040 G1
Operating System: Microsoft Windows 10 (64-bit)

There is an elitebook folio 1040 G1 (E4A63AV # ABD) notebook, it is a problem that as I look at every description that it has bluetooth, it is a wifi card integrated with 4.0, but unfortunately i can not operate it, bios i can not find anything to suggest you should switch it on, but you do not even see a device manager. (Intel (R) Dual Band Wireless-N 7260) I have installed a factory driver, but I did not even have any change. Bios update was available. What could be the problem?

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-18-2018 11:40 AM

HP Recommended

I have already installed the chipset driver before, but I have now updated it but there is no change.

View solution in original post

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13 REPLIES 13

‎07-18-2018 08:49 AM

HP Recommended

@lengyelsanya

 

Did you check under Advanced then Built-in Device Options???

 

Btooth.PNG

 

REO

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‎07-18-2018 09:15 AM

HP Recommended
There is no Bluetooth option in the bios
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‎07-18-2018 09:44 AM

HP Recommended

@lengyelsanya

 

That WiFi/combo card does have Bluetooth.

 

https://ark.intel.com/products/75440/Intel-Dual-Band-Wireless-N-7260

 

Do you have any problems with your WiFi???

 

This is the latest HP update.

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elitebook-folio-1040-g1-notebook-pc/54...

 

REO

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‎07-18-2018 10:05 AM

HP Recommended

Wifi works ok, I installed the driver, but bluetooth is no longer visible and there is no unknown tool in the device manager.

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‎07-18-2018 10:08 AM

HP Recommended

eszközkezelő.jpg

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‎07-18-2018 10:13 AM

HP Recommended

bios.jpeg

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‎07-18-2018 10:50 AM

HP Recommended

@lengyelsanya

 

WOW!!!

 

The only other thing I can think of is that BT part of the Combo card has failed.

 

REO

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‎07-18-2018 10:56 AM

HP Recommended
There are 2 same type of notebooks, and 2 are the same error, would it be bad for a wifi card? All 2?
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‎07-18-2018 11:06 AM

HP Recommended

@lengyelsanya

 

I find it hard to believe that 1 would fail !!!

 

Can you open up Device Manager then drop down the Network Adapters and post a pic of that???

 

REO

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