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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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Hello Everyone
Have a HP EliteBook x360 1030 G4 Notebook PC used mainly for business. Got some issues with my keyboard light which only works in the middle/center-slightly right side area. If I am looking on the QWERTY keyboard the F glows most and then GHJKL (and on a little bit) See picture.
It worked properly before & it is not sure but the failure could be from same time when Windows 11 was installed. Not sure. A year ago I turned it on through the BIOS setup in order to light up constantly which was a great function but now I'm here with this issue and cannot find the solution.
What I tried:
- Of course the F9 key which has an off low and high level but it still just change a limited area.
- Troubleshooting through setup.
- Hardware Troubleshooter: CMD then: msdt.exe -id DeviceDiagnostic
- Trying to fix & troubleshoot through BIOS.
- Device Manager both updating devices & deleting them after which was reinstalled automatically.
- Troubleshooting & diagnose through HP Support Assistance.
- I saw that some people has the keyboard light as an option in the Windows Mobility Center but not me. It is not there.
- I have 6 keyboard drivers on my Device Manager. 5 is called the same: HID Keyboard Device & one is called Standard 101/102-Key or Microsoft Natural PS/2 Keyboard for HP Hotkey Support. IDK why I need all these and it seems like if any of them gets deleted then after a restart it is back again.
So nothing worked. A saw this forum and red a lot of good answers so in a hope of someone knowing what to do, I ask: what can I do to get the keyboard light back?
Best wishes //William
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