• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎07-25-2023 03:04 AM - edited ‎07-25-2023 03:07 AM

HP Recommended

Hello, I have a problem with upgrating my SSD M.2 from 128GB to 1TB. I have Elitebook Revolve 810 G2 i just bought new SSD 1TB (Goodram M.2 PX500 Gen.2) - when I put new SSD to the socket and run laptop I have an error "Hard disk 3F0 boot device". Do I need to make some changes in BIOS to make this works? I have newest BIOS version. 

P.s: New SSD is working on external case so it is not broken.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-25-2023 05:33 AM - edited ‎07-25-2023 06:25 AM

HP Recommended

@Alzajac,

This is your service manual.

c04055028.pdf (hp.com)

 

Page17 lists three different sizes of "solid-state drive" with each having an HP part number. Google search for the part numbers reveals that they are all M.2 SATA3 SSDs. So, M.2 PCIe SSDs are not supported, and your new 1 TB GoodRam PX500 is an M.2 PCIe SSD. The manual (page 1) shows your model is equipped with 4th gen Intel Core processors (either i3, i5 or i7), which don't support M.2 PCIe interface. Hopefully you can exchange it with a 1 TB M.2 SATA3 SSD.

Amazon.com: GoodRam SSD PX500 GEN.2 1TB PCIe 3x4 M.2 2280 : Electronics

View solution in original post

2 people found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎07-25-2023 05:33 AM - edited ‎07-25-2023 06:25 AM

HP Recommended

@Alzajac,

This is your service manual.

c04055028.pdf (hp.com)

 

Page17 lists three different sizes of "solid-state drive" with each having an HP part number. Google search for the part numbers reveals that they are all M.2 SATA3 SSDs. So, M.2 PCIe SSDs are not supported, and your new 1 TB GoodRam PX500 is an M.2 PCIe SSD. The manual (page 1) shows your model is equipped with 4th gen Intel Core processors (either i3, i5 or i7), which don't support M.2 PCIe interface. Hopefully you can exchange it with a 1 TB M.2 SATA3 SSD.

Amazon.com: GoodRam SSD PX500 GEN.2 1TB PCIe 3x4 M.2 2280 : Electronics

2 people found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.