• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎11-12-2023 07:07 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello!

 

My keyboard was working fine, untill a recept update i think. Then all of a sudden my function keys f3 and f4 to adjust screen brithness up and down stopped working, including f8 (mute microphone).

 

When i press the button i get an error saying "HP hotkey suport" and nothing more (please see picture). I have checked for updates with the HP assistans. I searched for drivers for the keyboard (i have 6 installed), but no update was available. I downloaded the driver for "HP Hotkey-support – UWP" and "Tangentbordsprogramvaran HP Collaboration" but the issues persists. 

Joe641_0-1699797534439.png

I can adjust the brithness within the microsoft settings and other function keys are working such as sound volume up and down.

 

Joe641_3-1699798011575.png

 

these are my recent updates

Joe641_1-1699797830173.pngJoe641_2-1699797902573.png

 

Please advice, 

Joel

 

 

Category:
2 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.