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‎02-07-2022 03:47 AM

HP Recommended

At first, it was the spacebar that not working - pressing the key it did nothing. Then I noticed 'v' key not working. Now I found more keys stopped working, such as tab/F2. 

 

Is it likely hardware issue?

 

It was more than 3 years and out of warranty. 

 

Steve.

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1 person had the same question
4 REPLIES 4

‎02-07-2022 05:06 AM

HP Recommended

There is a keyboard test in the UEFI diagnostics. Tap esc as you power up then F2. This tests the keyboard outside of Windows which lets us distinguish software problems from hardware. If the keyboard fails the UEFI test then yes it needs replacement and this is not a minor task. 

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‎02-08-2022 04:30 AM

HP Recommended

Thanks for replying. I don't see keyboard test in UEFI. It only lists Memory Test, Hard Drive Check, and Language.

 

Also at Startup Menu page, F2 key doesn't work.  Seems a hardware failure.

 

Where can I find HP repair service? I am in Australia. Thank  you. 

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‎02-08-2022 04:57 AM

HP Recommended

HP has a Service Center locator on this website but the dropdown menu does not include Australia as a choice for search. 

 

Start here at HP Australia Service:

 

https://www.hp.com/au-en/contact-hp/contact.html

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‎02-18-2022 10:48 PM - edited ‎02-18-2022 11:11 PM

HP Recommended

Seems it takes time to get it repaired. 

 

Is there any recommendation for an external compact/mini bluetooth keyboard that most close to the notbook's layout? 

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