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‎03-04-2019 08:57 AM - edited ‎03-04-2019 08:58 AM

HP Recommended
Product: HP Elitebook 840 G3
Operating System: Microsoft Windows 7 (64-bit)

I have been browsing the HP Community forums and other online channels to see what options I have to charge my Elitebook (840 G3) alternatively as my power source port has been malfunctioning and won't charge (it's been hit or miss for a few weeks now). Laptop is currently totally dead. I did receive a new battery less than 4 month ago. Another forum recommended to check for BIOS update, which I do have available and would love to try - but it requires me to be charged 50% or charging to download which are not an option. I know USB-C is an available port but will NOT charge the laptop. I do note one of the USB ports has the charging icon (lightening) so might work if I find the right input/output? Hoping for other options as my port does not seem to want to accept any HP charger. TIA!

4 people had the same question
1 REPLY 1

‎03-04-2019 11:05 AM

HP Recommended

Only the native charging port can be used to charge or power the laptop. You likely need to replace the DC jack cable to the motherboard. 

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