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‎05-11-2023 02:56 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Elitebook 840 G6 and I purchased a third party docking station to run multiple displays.

 

The docking station I purchased is the Tripplite USB-C Dock. Part # U442-DOCK12-S (https://tripplite.eaton.com/usb-c-docking-station-4k-hdmi-thunderbolt-3-pd-vga~U442DOCK12S)

 

The displays do not work when plugged in. I have checked the BIOS to see if Thunderbolt was enabled (it was) and I have also tried to change power settings on the port. I have also tried downloading and updating various thunderbolt/usb c drivers from the HP website.

 

I know for sure that the docking station works because I am able to connect it to my phone and display it on an external monitor. I also know for sure that the Thunderbolt port works on the notebook because I have connected it to a HP G6 docking station to test.

 

Any ideas?

Category:
1 REPLY 1

‎05-11-2023 03:51 PM

HP Recommended

@prequels 

 

I don't know that "Docking" station but I know the following dock is compatible with your machine

 

              HP USB-C Dock G5

 

Regards

BH
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