• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎06-08-2017 10:28 AM

HP Recommended
Product: HP ELITEBOOK 8460p
Operating System: Microsoft Windows 10 (64-bit)

Hello.

 

I have a HP Elitebook 8460p and my 2xUSB ports won't work. I have tried everything. Every driver that's available for download.

I tried it in Windows 7 and then upgrade it to Windows 10. Same problem...

 

Device ID

PCI\VEN_8086&DEV_1C2D&SUBSYS_161C103C&REV_04
PCI\VEN_8086&DEV_1C2D&SUBSYS_161C103C
PCI\VEN_8086&DEV_1C2D&CC_0C0320
PCI\VEN_8086&DEV_1C2D&CC_0C03

 

Notebook specs.

I5-2520M 2.5GHz

8GB DDR3

 

Latest BIOS Version.

 

Please help me.

5 REPLIES 5

‎06-08-2017 10:38 AM

HP Recommended

I've seen a similar issue with older desktops.. Can you try going in to Device Manager and right click the driver and select update. Choose browse my computer for driver software and then Let me pick from a list. Are you able to select something like an Intel(R) 6/C200 Series Chipset?

Was this reply helpful? Yes No

‎06-08-2017 10:43 AM

HP Recommended

My USB Devices looks like thisCapture.PNG

Was this reply helpful? Yes No

‎06-08-2017 10:48 AM

HP Recommended

Is that in Device Manager? If so you should be able to still follow the update the driver and let me pick. When I saw this on some older desktops, it was stuck trying to use the wrong driver when updating or even manually installing a driver. I was able to switch it to the correct Intel driver and the USB ports worked. The other thing you might try is to download sp53918.exe which is the Chipset for Windows 7, but might work. 

Was this reply helpful? Yes No

‎06-08-2017 11:02 AM

HP Recommended

@NELBO_TECHSHARE

 

Seems strange that there are no devices in question.

 

Try this one from Intel.

 

https://downloadcenter.intel.com/download/20775/Intel-Chipset-Device-Software-INF-Update-Utility-?pr...

 

REO

Was this reply helpful? Yes No

‎06-09-2017 05:21 AM

HP Recommended

I've installed Intel's utility package and now I have "unknown USB Device (Device Descriptor Request Failed)

...

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.