HP Elitebook 8560P Power failure (2 week old computer)

[amitshah]

I have 1 month old 8560w and it died while I had put on sleep.

Power led is flashing white and amber.

HP says it needs system board replacement but there is no stock and they are backordered. No ETA.

Apparently I am not the only one in our company with this problem.

Not a great feeling when a month old "Elitebook" dies like this..

[MrDenis]

Just the same problem. Notebook became to brick after 3 weeks. Now my laptop in service one month already, waiting for motherboard replacement.

[aaronho]

Same problem here.  2 out of 3 laptops had failed in same fashion within first 2 months of use.  I had submitted support case on 1/31 and it is still being backordered with no ETA after escalating many times.  Today marks 4 weeks down time and I purchased 4 years next business day support.  If you have a chance, please request a replacement laptop RIGHT AWAY or your risk major down time for your organization.  Good luck folks. 

[amitshah]

Motherboard was replaced and computer is working again.

Looking forward to next 3 years with this computer..:smileymad:

[vince_cote]

Same problem here with the 8560p

out of 20 we bought

3 have died with the same symptom

i was able to make one resurect after leaving it unpowered for a week & removing the HD

[CyberLew]

We've got over a 100 of these and out of the five in the field now two are dead within weeks with just a flashing Lighingbolt.  The light flashes from dim then bright at a constant rate.  Since the LED does not flash from off to on it's hard to distinguish the flashing in a well light room.

contacting our buyer to return the systems.

[shahge_ahsan]

i am facing same problem too. Please can somebody tell me how to fix this. I have lost my invoice so cant claim my warranty.

[eb8560w]

HP surely has the serial number and date of production etc. in their systems. Register with HP and create a support ticket.

[shahge_ahsan]

i have registered with hp and have checked my warranty and it is active till dec 11 2014 now how do i create support ticket should i just print this page

[eb8560w]

It's either on the site, alternatively there's a list of support phone numbers you can also use. Check what came with the machine, or the HP support site..